Refund Policy

If you are not satisfied with your purchase, you may be eligible to return within 14 days. If 14 days have gone by since receiving your purchase, unfortunately we are unable offer you a refund or exchange. 

  • The contents must be in the original packaging.
  • Unopened products must have the safety seal attached.
  • Returns/exchanges/refunds are only accepted if purchased directly from our Indivita Hemp website.
  • Items received as gifts will be dealt with on an individual basis.
  • If you believe your package was damaged in transit, please contact us ASAP and we will work with you to resolve the issue.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


You will be responsible for paying for your own shipping costs for returning your item, return labels will not be provided. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


To complete your return, we require a proof of purchase. To lodge a refund or return, simply contact us & member of our team can further assist you.